What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I have upgraded my jotform to a paid version but I am unable to access anything on the site now.

    Asked by emergentcr on March 24, 2015 at 01:45 PM
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    JotForm Support

    Answered by david on March 24, 2015 at 03:10 PM


    I checked our logs and was unable to find any payment associated with the username or email address associated with your account. If you could let us know you subscription confirmation number that would be of great help.  With that, we can get your subscription properly applied.  I reactivated your account and forms in the mean time while we get this sorted.