What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Need support to switch our forms from FormsCentral to JotForm

    Asked by paul559 on March 24, 2015 at 02:01 PM

    The email system for customer support at JotForm is not working for us.  We are losing business every day.  I need to speak with a customer support person on the phone to explain the process of switching our forms from FormsCentral to JotForm, or a better company with phone support.  Us older CEO's never had computer classes and your emails and videos and YouTubes are not hitting the mark!  We don't need an 'almost answer.'  We need results!

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    Answered by Carina on March 24, 2015 at 03:39 PM

    I'm sorry that you are not receiving the necessary support, but unfortunately we do not have phone support, but our support forum is quite active and we are always very willing to help.

    I could only locate 2 support requests and the other one seemed to be solved on the spot:

    I also could not locate any support request on emails.

    We have an automated import tool to import Adobe FormsCentral forms with 3 options:

    Import forms, import forms+responses, import PDF forms:

    If you are having troubles with the import process or with any other process or feature please let us know and we'll assist you.

    We'll wait for more details to proceed.

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    Answered by LynneSalus on March 24, 2015 at 03:51 PM

    I am having the same issue.  Not sure how to use their program and there is no support.  Were they able to help you?