What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Can't upgrade to Premium

    Asked by Ben on November 01, 2011 at 09:46 AM

    Hi guys,

     

    I'm trying to upgrade to the Premium package, but when I click on the Sign Up button on the Pricing page it just takes me back to My Forms page and I can't see where to go to upgrade.

     

    Any ideas?

     

    Cheers,

    Ben

  • Profile Image

    Answered by AtacanC on November 01, 2011 at 09:54 AM

    Hi Ben,

    You need to login first. That's why it takes you back to ''My Forms'' so you can login. Scroll down the page and you will see the login field at the bottom of the page. Try to upgrade after you're in.

    If this still doesn't work try to clean your browser's cache and try again. We're waiting for your response.

  • Profile Image

    Answered by skchase on November 01, 2011 at 10:23 AM

    Cool, thanks.  When it went to the Forms page it was showing me logged in and my form, but after logging out and back in again it's worked fine.

    What will happen if I submit 1000 responses, will I get an email warning me that I've reached the limit?

     

    Cheers,

    Ben

  • Profile Image

    Answered by AtacanC on November 01, 2011 at 10:31 AM

    Sure. JotForm sends you an email warning that you've reached your monthly submissions limit. And you can also see your submission count under your Account Settings. By the way, the counts reset to 0 on the 1st of every month.

    If you have any other concerns, feel free to contact us. We will be happy to assist you.