What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving submissions by email

    Asked by Beth Davis on November 01, 2011 at 10:25 AM

    My email alert for my form is set for the submissions to be sent to "ked@cpatechnology.net"  Submissions are no where to be seen...not even in my spam folder.  I do see submissions when I log into the jotform site but I miss submissions for days at a time unless I log in.


    Here is the actual form:


    Page URL:

  • Profile Image

    Answered by amgine5 on November 01, 2011 at 10:32 AM

    I am having the same problem over the past few days. There must be a problem on JotForms end. I receive one of my forms still and my other email alert stopped working on 10-28-11. Form still submits from this script but my email alerts have ceased: <script type="text/javascript" src="//form.jotform.com/jsform/2562336749"></script>

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    JotForm Support

    Answered by joey on November 01, 2011 at 11:07 AM


    Could you change "http://form.jotform.com/jsform/108757468444" 

    to "http://www.jotform.com/jsform/108757468444"

    Tell us if this works. Thank you.