why aren't my submitted forms coming through?

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    Asked on March 24, 2015 at 04:48 PM

    I have had several people tell me they've submitted my form, but I'm not seeing them on my end. I've tried a couple test/fake submissions, and the Thank you! your form has been submitted page shows up, but I'm still not seeing them on my end.

    Please help!


  • Profile Image
    Answered on March 24, 2015 at 06:08 PM

    Hello Karen,

    It seems that we are looking at a different form. The JotForm that you linked on your website is associated with a guest account and seems to be a clone to the one you have in your account. I've moved the form form guest account to your account and corrected some settings on email setup wizard. I've tried submitting the form now and see that the email has been sent successfully.

    You can check the email history log right from your account by following the steps provided in the guide below : 



    Please check and let us know if you need any further assistance. We will be happy to help.