What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Please help my downgrade my account--request #2

    Asked by jyouett on March 24, 2015 at 05:58 PM

    I have asked how to downgrade my account.  Going to billing and hitting the downgrade button doesn't work.  Your system keeps trying to charge my account for a service I am not using.  I no longer wish to use the level of service and need to downgrade.   Please advise.

    my account charge doesn't work and
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    JotForm Support

    Answered by jonathan on March 24, 2015 at 07:08 PM

    As requested, I have now cancelled and downgraded to FREE your jotform subscription with account/username jyouett  

    Let us know if you need further assistance.

    Thanks.