- jyouettAsked on March 24, 2015 at 05:58 PM
I have asked how to downgrade my account. Going to billing and hitting the downgrade button doesn't work. Your system keeps trying to charge my account for a service I am not using. I no longer wish to use the level of service and need to downgrade. Please advise.
- JotForm SupportjonathanAnswered on March 24, 2015 at 07:08 PM
As requested, I have now cancelled and downgraded to FREE your jotform subscription with account/username jyouett
Let us know if you need further assistance.