What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I would like to downgrade back to the free subscription

    Asked by mikkigrimleyphotography on March 24, 2015 at 10:53 PM

    I would like to down grade back to the free subscription. When I choose the downgrade it says "your subscription is scheduled to be canceled manually". Does that mean I need to cancel it somewhere else? Or just wait for someone there to cancel it? 

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    JotForm Support

    Answered by Welvin on March 25, 2015 at 07:04 AM


    Yes, it's a manual process since the payment was made through Paypal. I have added it to our cancellation request list. But you can also cancel it by following the steps below:

    1. Log into your PayPal account

    2. Find the latest payment you made to us

    3. Click on your subscription number

    4. Click on "Cancel Subscription" button.

    When you cancel your subscription you will not be charged again, but your account will stay Premium until the time you have paid for expires.

    Thank you!