What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Form wont redirect to the payment page

    Asked by MTCShelley on March 25, 2015 at 08:24 AM

    I embedded my forms on my website:  http://mytripcoach.com/about-us/faq-on-pricing/

    There are two - one for planning fees for travel in the US and one for International.  When I tested them it doesn't go to a payment screen.

    Can you help?


    Page URL:

  • Profile Image
    JotForm Support

    Answered by EltonCris on March 25, 2015 at 10:58 AM


    I checked the forms in your site but I don't see submit buttons on them. In short, I could not submit the form. Did you intentionally remove the submit buttons? I would suggest to add a submit button in your form so we can test it here. It should redirect to the payment gateway checkout page just like how this cloned version of your form works http://form.jotformpro.com/form/50834685727971?.

    We'll await your reply. Thanks!

  • Profile Image

    Answered by MTCShelley on March 25, 2015 at 11:02 AM

    This is my first form, so I didn't realize the importance of the submit button!

    I just added it...thank you!!


  • Profile Image
    JotForm Support

    Answered by EltonCris on March 25, 2015 at 11:28 AM

    @ MTCShelley 

    You're welcome. Feel free to test your form by submitting an actual data, it should redirect to the checkout page.

    Cheers! :)