What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    After embedding form on my CMS the form is no longer working properly

    Asked by Ed_03 on March 25, 2015 at 11:06 AM

    Hello, I have a form with some php functionality to capture form data and send it to email. When i embed it into a CMS page it doesnt not work. 

    Is there any way I can have a form on my CMS page (different from contact form), with the submitted form data going to my email? Please help!

  • Profile Image

    Answered by Ben on March 25, 2015 at 11:13 AM

    Could you tell us what is the CMS and the page where you embedded the jotform so that we could see what might be the issue?

    Also, if you get some error shown to you when trying to embed it it would be great if you could grab a screenshot of it so that we can better understand the issue.

    I would also like to ask you to always open your own thread so as to avoid confusion and to allow us to properly assist you an the other people that have opened their threads and you can always provide us with the link to the similar thread or to a thread where you have already tried some steps from.

    Thank you.

  • Profile Image

    Answered by Ed_03 on March 26, 2015 at 04:58 AM

    Thanks Ben for your response. Im using Prestashop 1.6.14 so on my About us page I want to include a form which sends the submitted data to a specific email address. I already have this form and it works well on its own. But when I embed it in the Prestashop page it does not work. And there are no errors showing.

    So I would like to know if there is another way I can achieve that, having a form on one of my Prestashop pages that sends the submitted data to email. Thanks


    Please note this form is not a contact us page.

  • Profile Image

    Answered by Shadae on March 26, 2015 at 09:52 AM

    Hi Ed_03,

    Thank you for providing us with that additional information.

    Can you please provide us with the URL to where your form has been embedded so that we can take a look on what may be causing the issue with your form not working?

    Thank you.