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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I include Contact Number field on a Paypal Integration form?

    Asked by benzdumol on March 25, 2015 at 11:24 AM

    Hi,

    I want to add a Contact Number field on a Paypal Integration form. I want to pass the Contact Number field's value to Paypal when someone submits the form.

    Is that possible?

    My form link: http://pavlab.com/pavlab/bunnyvac/order-now-bunnyvac/

    This is how the form looks like.

    This is how the Paypal page looks like after submitting the form. A you can see only the Product in passed to Paypal upon submit.

    Please help me how to pass the Contact Number field's value to Paypal.

     

    Thank you.

     

    Benessa

    Page URL:
    http://pavlab.com/pavlab/bunnyvac/order-now-bunnyvac/

    paypal payment form paypal contact custom field
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    JotForm Support

    Answered by jonathan on March 25, 2015 at 01:06 PM

    Hi Benesa,

    You can use the Custom Field in the Paypal payment tool to pass a custom data to the transaction.

     

    You have to add a Textbox, or Hidden box, or Unique ID field on your form that you can use as the Custom Field in the payment tool.

    Hope this help. Let us know if you need further assistance.

    Thanks.

     

     

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    Answered by benzdumol on March 25, 2015 at 01:46 PM

    Hi Jonathan,

    I already did your suggestion, but the value of Contact Number field still not passed.

    What do you think I'm doing wrong?

    Please help.

    Thank you.

  • Profile Image
    JotForm Support

    Answered by jonathan on March 25, 2015 at 03:23 PM

    Hi,

    Just to be clear, the custom data will not appear in the user's payment screen.

    You will see it instead in your completed payment transactions in your Paypal account.

    You may check the completed payments in your account. The custom data should be there.

    Let us know if still not clear.

    Thanks.

     

  • Profile Image

    Answered by benzdumol on March 25, 2015 at 06:05 PM

    Hi Jonathan,

    Thank you for clearing it up.

    I will just check the completed payment transactions once someone ordered via the form.

    Thank you so much.

    Benessa

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    Answered by benzdumol on June 02, 2015 at 03:12 PM

    Hi Jonathan,

     

    I'm getting back into this topic because I noticed that I Contact Number is not showing in completed payment transactions on Paypal. Can you tell me what's the problem?

     

    Thank you.

     

    Benessa

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    Answered by raul on June 02, 2015 at 04:52 PM

    I've created a cloned version of your form and submitted a testing payment and I was able to see the contact information I entered when I submitted the form.

    Can you send us a screenshot of what do you see on your side?

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    Answered by benzdumol on June 02, 2015 at 04:59 PM

    Hi Raul,

    Thank you for your reply.

    I can also see that. I didn't know it was the Contact Number. Can I change the text Custom to Contact Number? It is really confusing.

    Thank you.

    Benessa

  • Profile Image

    Answered by raul on June 02, 2015 at 05:56 PM

    Unfortunately, that would be out of our scope since you're viewing PayPal's page which we cannot customize. You may want to contact PayPal Support to check if this is possible.

    Let us know if you need further assistance and we'll be happy to provide it.

  • Profile Image

    Answered by benzdumol on June 02, 2015 at 06:28 PM

    That's all for now Raul. Thank you for your help.

    Benessa