Auto Delete Submissions: Uploaded space remains over quota even after deleting submissions

  • Profile Image
    Asked on March 25, 2015 at 12:05 PM

    If the files are sent to Google Drive why does it affect Jotform quota?

    But the files are stored in my Google drive ? not in your servers...why should it affect my quota. Keep in mind that I am already paying Google for my 100GB space.

  • Profile Image
    Answered on March 25, 2015 at 12:11 PM

    If you have a Google Drive integration the files will also be sent to Goggle Drive besides being saved on your Jotform account. This is why Jotform's quota is also affected.

    As an alternative you can use Google's Drive integration together with Auto Delete Submissions app: 

    But please be careful because once deleted the submissions there is no way of recovering them, as we don't save a copy of them. So please make sure your integration is working well before activating the Auto-Delete app.

    Let us know if we can assist you further.   

  • Profile Image
    Answered on August 26, 2015 at 03:57 PM

    I deleted all submissions but I still got an email from your system telling me that I am over quota. Help please??

  • Profile Image
    Answered on August 26, 2015 at 07:46 PM

    We are sorry for the inconvenience. I have logged into your account to check this, and I can see that you have deleted all your prior submissions with our Auto Delete Submissions app.

    You currently have only 2 submissions under form 52373257656462, with a total of about 3.5 MB (9 files) of uploaded files in these two submissions. However, our system is still detecting your account as having 465.54 MB (1073 files) on storage.

    I have raised this as a bug to our developers, so that they can take a look into this issue. We will let you know through this thread when or if we have any updates regarding it. Thank you.

  • Profile Image
    Answered on August 27, 2015 at 11:08 AM

    Hi Boris now all my forms have been disabled by the system because of the bug with the quotas....please help !!

  • Profile Image
    Answered on August 27, 2015 at 02:19 PM

    I have tried to 'push' the numbers down for you, but unfortunately this is not a real fix, so as soon as someone uploads a file to your form, your account is likely to be scheduled for downgrade again.

    I have done this only in order to allow you to keep your regular forms running while our developers are looking into the issue.

    - I do see that our developer is already assigned to this and that the issue is marked as important, so as soon as there are any updates from the developer, you will be notified about it through this thread.

  • Profile Image
    Answered on February 13, 2016 at 05:35 AM

    I'm not sure how I missed to respond to this ticket. Anyhow, I see that there no longer appears to be an issue with your account.  Please do let us know if an issue should arise again with any of your forms.

    Thanks for your understanding and we apologize for this inconvenience.