What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I received an email today saying we reached our limit

    Asked by renee  on March 25, 2015 at 12:24 PM

    and have been cut off.  However we paid a fee yesterday and i received an email confirmation of this.  I need to know what is happening before i leave work for vacation.  please respond  816-229-2047

    email received an email overlimit premium upgrade
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    JotForm Support

    Answered by jonathan on March 25, 2015 at 01:40 PM

    We apologize for the inconvenience caused.

    I was able to trace the payment transaction for the JotFrom account GuierFence
     
    I have now corrected this, and set the account properly to PREMIUM.
     
    It was not upgraded previously because during the payment process, the jotform account/username was not mentioned/included in the payment details. So, the transaction payment was assigned to unknown username.
     
    Inform us if there is more we can assist you with.
     
    Thanks.