I received an email today saying we reached our limit

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    renee 
    Asked on March 25, 2015 at 12:24 PM

    and have been cut off.  However we paid a fee yesterday and i received an email confirmation of this.  I need to know what is happening before i leave work for vacation.  please respond  816-229-2047

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    jonathan
    Answered on March 25, 2015 at 01:40 PM

    We apologize for the inconvenience caused.

    I was able to trace the payment transaction for the JotFrom account GuierFence
     
    I have now corrected this, and set the account properly to PREMIUM.
     
    It was not upgraded previously because during the payment process, the jotform account/username was not mentioned/included in the payment details. So, the transaction payment was assigned to unknown username.
     
    Inform us if there is more we can assist you with.
     
    Thanks.