- reneeAsked on March 25, 2015 at 12:24 PM
and have been cut off. However we paid a fee yesterday and i received an email confirmation of this. I need to know what is happening before i leave work for vacation. please respond 816-229-2047
- JotForm SupportjonathanAnswered on March 25, 2015 at 01:40 PM
We apologize for the inconvenience caused.I was able to trace the payment transaction for the JotFrom account GuierFenceI have now corrected this, and set the account properly to PREMIUM.It was not upgraded previously because during the payment process, the jotform account/username was not mentioned/included in the payment details. So, the transaction payment was assigned to unknown username.Inform us if there is more we can assist you with.Thanks.