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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    URGENT: I can't login

    Asked by Youngadventurers on March 25, 2015 at 01:09 PM

    Hi

    I have been registrated for a long time with martin@youngadventurers.dk and I have made two templates. One of them stopped working today, WHICH IS REALLY BAD, so I went to login on my JotForm account to check. BUT I couldn't??

    When I try to reset password it says I don't have an account by that mail, but I have the Welcome mails on that mail, so I know that, that is the mail I have connected to the forms I've made.

     

    This is really urgent, that we're depending on these forms!

    Page URL:
    http://youngadventurers.dk/rejseforedrag/

    JotForm reset password check stopped working
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    JotForm Support

    Answered by BJoanna on March 25, 2015 at 03:32 PM

    I saw that you posted one more thread with same problem. 

    http://www.jotform.com/answers/540468 

    There is a little issue with some recently registered accounts. We have escalated the issue to our Development Team.

    We will keep you updated via other thread (http://www.jotform.com/answers/540468). 

  • Profile Image

    Answered by Martin on March 26, 2015 at 05:22 AM

    I can't see the threads as I have to be logged in, so I hope you see me an email when you got some news for me

  • Profile Image

    Answered by Shadae on March 26, 2015 at 09:58 AM

    Hi Martin,

    A reply was posted on the other thread, by my colleague:

    "We are sorry for the inconveniences you are facing.

    There is a little issue with some recently registered accounts. We have escalated the issue to our Development Team.

    We will keep you updated via this thread."

    The issue has been escalated. Once it has been resolved you would be updated through that thread, which you would be able to access at that time.

    Thank you.