What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    What is the impact of PayPal's security upgrade to our JotForms PayPal integration?

    Asked by infotechnilaedu on March 25, 2015 at 01:53 PM

    PayPal has announced updates to their accepted root certificate. (see https://ppmts.custhelp.com/app/answers/detail/a_id/1236).


    Does this impact in anyway our use of the PayPal integration in Jot Forms?


    Thanks in advance, 


    -Jason Pryde

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    JotForm Support

    Answered by Kiran on March 25, 2015 at 03:50 PM

    Hello Jason,

    Thank you for letting us know about this. I believe that our development team is already aware of this upgrade. I don't think that this upgrade impacts our integration with PayPal since sandbox mode is working fine without any issues which was already upgraded at PayPal's end. However, let me forward the thread to our next level support so that they can provide us with accurate information.

    You'll be notified through this thread if there is any update in this regard.


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    JotForm Support

    Answered by paulsimpson on May 31, 2015 at 04:10 AM

    Thanks you for contacting us about this.

    I am pleased to inform you that JotForm already uses upgraded security SSL certificates so we will continue to serve your as normal.

    Have a great day!