What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Exclude empty fields in autoresponder e-mail?

    Asked by shw528 on March 25, 2015 at 04:49 PM

    I want to setup the auto-responder e-mail to only include fields that the user selected.  Much like the "Preview Before Submit" widget:


    As far as I can tell, there is no such functionality for the e-mails.  By default, it is going to send the user a list of ALL the fields, which is no good.

    Is there a way to use CSS code to accomplish this?

    Page URL:

  • Profile Image
    JotForm Support

    Answered by david on March 25, 2015 at 05:58 PM



    If you would like to hide the empty fields for the autoresponder, you can do that by changing the settings in your "Preferences". Enable the "Hide Empty Fields on Emails". 

    This will only work with unmodified notifications and autoresponders.

    If this is not what you were looking for, let us know and we will be happy to assist you further.

  • Profile Image

    Answered by shw528 on March 26, 2015 at 02:38 PM

    Perfect!!  Thank you. :)

  • Profile Image

    Answered by ajvdhek on March 31, 2016 at 06:49 PM

    I can't find this option in the new version! I don't want empty fields to be hidden, bu they are by default. How can I turn them on?
  • Profile Image
    JotForm Support

    Answered by Kiran on March 31, 2016 at 11:13 PM


    Your question is moved to a separate thread and shall be addressed there shortly.


    Thank you!