What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I get payment (paypal) redirect to work

    Asked by kebennett2002 on March 25, 2015 at 04:53 PM

    I did a test submission but I was never navigated to the paypal payment form.  When the form is filled out and the submit button is clicked, shouldn't the payee be sent to paypal to complete payment?  In the test, i was given a completed submission (no error) and received an email conformation but did not have to pay.   How do I fix?



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    JotForm Support

    Answered by Mike on March 25, 2015 at 06:08 PM

    Thank you for contacting us.

    The form is supposed to redirect you to the PayPal payment page if the Total is not equal to 0.

    I have tried to submit your form #50498399876176 and I was properly redirected to the payment page.

    Could you please re-check the form to see if the issue still persists on your side?