What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My Forms stopped emailing out today.

    Asked by gnotometrics on November 01, 2011 at 05:39 PM

    Are there any issues on your side?

    Page URL:
    http://www.gnoproducts.com/callsheet/

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    Answered by gnotometrics on November 01, 2011 at 06:16 PM

    Think I might have figured it out.  For what ever reason, Jotform has been added to the http://www.barracudanetworks.com national SMAP index.  Until removed each user/company that uses that will need to add an exception.

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    JotForm Support

    Answered by Mike_T on November 01, 2011 at 06:45 PM

    We are very sorry for the inconveniences caused. Could you please clarify your message about Barracuda RBL? Have you received some bouce message related to this RBL? If you found some solution regarding the issue, please share it with other users. It will be much appreciated.

    We are looking forward to hearing from you.

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    Answered by gapettet on November 01, 2011 at 09:31 PM

    Forms that were submitted yesterday were not emailed as expected for me either.  I suspect it is the same issue for me because I have verified the sumbission. 

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    JotForm Support

    Answered by idarktech on November 01, 2011 at 10:44 PM

    Hi Gapettet,

    Could you please post here from what specific email address you're not receiving notifications? Also, have you tried changing your Sender Email to noreply@jotform.com? if not, please do so. Check below for the guide.

    1. While on your form, Click Setup & Embed then Email Alerts

    2. Open each Notifications, then click on Reply-To and Recipient Settings

    3. Change the Sender E-mail value to noreply@jotform.com, just like below:

     

     

    Also, ensure that noreply@jotform.com is in your trusted senders list.

     

    Please let us know if that helps or not. Thank you!

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    Answered by gnotometrics on November 02, 2011 at 11:39 AM

    Still working with our I.T., I'll post more info when I find our why it was added to the spam filter.