unable to upload to a form

  • asset_training
    Asked on March 26, 2015 at 2:37 AM

    we have a number of forms that applicants need to upload documents to as part of the application process. as of approximately 1 - 2 hours ago applicants have been unable to upload any documents. when they try to click the upload a file button nothing happens. this has been working fine prior to approximately 1- 2 hours ago. i have tried myself on 2 of the forms and the same things is happening. i have included the 2 i have tried below

     

    http://www.jotform.co/asset_training/HLS

     

    We have tried this on a number of different browser ( Mozilla, Goggle & Safari)

  • asset_training
    Replied on March 26, 2015 at 8:10 PM

    Hi Shadae,

     

     

    this problem is only partial fixed. please see attached screen shotunable to upload to a form Image 1 Screenshot 20

  • jonathan
    Replied on March 26, 2015 at 10:10 PM

    We apologize for the inconvenience caused.

    I was able to reproduced the new problem when I tried the form on your website.

    unable to upload to a form Image 1 Screenshot 20

     

    The glitch has to do with multi-upload fields being on close proximity (or side by side) with each other.

    You can try adding a spacer within them also so that they are at least 1 element apart.

    I will submit a bug ticket report to our higher team support about the current glitch.

    We will let you know here once fixed.

    Thanks.

     

  • liyam
    Replied on March 29, 2015 at 2:41 AM

    I can't seem to replicate the problem.  Is this bug still happening?

    Thanks.