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  • Profile Image

    unable to upload to a form

    Asked by asset_training on March 26, 2015 at 02:37 AM

    we have a number of forms that applicants need to upload documents to as part of the application process. as of approximately 1 - 2 hours ago applicants have been unable to upload any documents. when they try to click the upload a file button nothing happens. this has been working fine prior to approximately 1- 2 hours ago. i have tried myself on 2 of the forms and the same things is happening. i have included the 2 i have tried below

     

    http://www.jotform.co/asset_training/HLS

     

    We have tried this on a number of different browser ( Mozilla, Goggle & Safari)

    Page URL:
    http://www.jotform.co/asset_training/C3G

    unable to upload JotForm different www same
  • Profile Image

    Answered by Shadae on March 26, 2015 at 08:57 AM

    Hi asset_training,

    I do apologize for the issue that you are currently experiencing with your form upload fields.

    I was able to replicate the issue when testing your form. It appears that there is an issue when using the multiple uploads options. If that feature is turned off the upload field appears to work.

    I have passed on this information to our developers, so that they can look into having the issue resolved.

    Any update on the issue will be posted to this thread.

    Thank you.

  • Profile Image

    Answered by Shadae on March 26, 2015 at 11:18 AM

    Hi asset_training,

    We do apologize for the inconvenience. 

    The issue has now been resolved. Please feel free to test your form and inform us if you are still experiencing an issue.

    Thank you.

  • Profile Image

    Answered by asset_training on March 26, 2015 at 08:10 PM

    Hi Shadae,

     

     

    this problem is only partial fixed. please see attached screen shot

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    JotForm Support

    Answered by jonathan on March 26, 2015 at 10:10 PM

    We apologize for the inconvenience caused.

    I was able to reproduced the new problem when I tried the form on your website.

     

    The glitch has to do with multi-upload fields being on close proximity (or side by side) with each other.

    You can try adding a spacer within them also so that they are at least 1 element apart.

    I will submit a bug ticket report to our higher team support about the current glitch.

    We will let you know here once fixed.

    Thanks.

     

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    JotForm Support

    Answered by liyam on March 29, 2015 at 02:41 AM

    I can't seem to replicate the problem.  Is this bug still happening?

    Thanks.