What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Can't log in to my account.

    Asked by Gerben Klanderman  on March 26, 2015 at 04:32 AM

    Hi there,


    Ive been checking out Jotform for a week now and sofar im impressed. There's only 1 major thing holding me back from using it as our business default form creator.

    And that is the fact that i suddenly cant log in my account.

    I always keep a secure list of all my passwords ect so i was suprised that my own administration failed me when JotForm told me i didnt use the proper login details.

    Ooh well, guess ill just send the 'password - reset instructions' to my emailadres but that resulted in a notification that there was no such user or email registred at Jotform.


    Funny detail of this situation is the following:

    Without being logged in OR being able to log in..  When i go to jotform.com it auto-resumes my work on the form i was working on yesterday. AND i can access all my previous forms by going to  'My Forms'..  all this without (once again) being able to log in OR being logged in.


    I hope you can fix this issue (quick :)) so i can tell my boss that this platform is what we have been looking for and make him upgrade my account :)


    With Regards,

    Gerben Klanderman
    Stopel Bedrijfsverzekeringen BV.

  • Profile Image

    Answered by Gerben Klanderman  on March 26, 2015 at 06:36 AM

    An update on or some information about wether this is a known issue and/or is being worked on would be very much appreciated.

    With regards,

    Gerben Klanderman
    Stopel Bedrijfsverzekeringen BV.

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    Answered by raul on March 26, 2015 at 11:09 AM

    Unfortunately, I was not able to find an account related to your email address.
    Did you use another email address when you created your account with us? If not, can you please try again and use the same email address?

    If you created some forms during your tests please share the URL of them so we can transfer them to your new account once you've created it.

    Let us know if you need further assistance.

  • Profile Image

    Answered by Gerben Klanderman on March 26, 2015 at 11:24 AM

    Hi Raul,

    Thx for helping me out here.


    I did not use a different email address. I know that for sure because im looking at the JotForm welcome mail :)

    I have made a new account using the same email address.


    Posted below are the 2 forms that ive made on the 'old'  account.






  • Profile Image

    Answered by raul on March 26, 2015 at 12:31 PM

    Thank you for providing the links.

    I was able to find that both forms are related to a guest account and transferred them to your account: GKlanderman. You should be able to find them once you login to your account.

    Please let us know if you need further assistance.
    Best Regards.