Form disappeared

  • Profile Image
    redskystudios
    Asked on March 26, 2015 at 06:03 AM
  • Profile Image
    redskystudios
    Answered on March 26, 2015 at 06:04 AM

    Hi there, I created a form yesterday called 'Shona Button & Paul Silton Wedding'. A submission was made last night at 9.04pm.

     

    When I tried logging in today the form had disappeared. Please help!!!

  • Profile Image
    Jan
    Answered on March 26, 2015 at 10:37 AM

    Hello, 

    When I checked your account, I found the form that you're looking for on the MyForms page. Is this the form that you were referring to?

    If you still can't see it, please  try the following.

    1. Log out form JotForm.

    2. Clear your browser cache.

    3. Close and re-open the browser.

    4. Log back in to JotForm.

    5. Check if the form is there.

    On top of that, I will clear your form cache so that it will be refreshed from our servers.

    Hope this helps. Let us know if you're still having issues.

    Thank you.