What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    wrong number of submissions

    Asked by Donkelmann on March 26, 2015 at 06:13 AM

    Hi,

    in one form, jotform tells me that there are 3 subbmissions and one of it is unread. that is wrong. there are 2 submissions only and both read.

    can I reset this counter? If so how?

    Regards

    Donkelmann

     

    Page URL:
    http://form.jotformeu.com/jsform/50491601877358

    Submissions JotForm unread counter
  • Profile Image

    Answered by Donkelmann on March 26, 2015 at 07:43 AM

    Thank you.

  • Profile Image
    JotForm Support

    Answered by david on March 26, 2015 at 11:27 AM

    Hi,

    Clearing your forms cache should update to the current submission number:

    http://www.jotform.com/help/229-How-to-Clear-your-Form-Cache

    If it does not, let us know and we will be happy to have another look.

  • Profile Image

    Answered by Donkelmann on March 26, 2015 at 11:45 AM

    David, after you restarted the server short time after my question, the wrong numbers were gone. Therefor my "Thank you". Now log on to answer you, the wrong numers are still there. Even after ressetting the cache. So did not help. :-(

  • Profile Image
    JotForm Support

    Answered by david on March 26, 2015 at 12:35 PM

    You can also reset your own cache to see if that helps, also clear your web browsers cache and cookies before doing so.  If that still does not work, let me know and I will forward this to our development team to have a look.