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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form Over Quota

    Asked by ajansrigel on March 26, 2015 at 06:33 AM

    Hi there, I received an email a few weeks back saying that I was close to my form limit on my free account. I addressed this issue by changing one form that was secure, to non secure. But recently I had to restore my website due to a few issues, and I forgot that it would have restored the old secure version of the form.

    So then when I received an email in the last couple of days saying that I was near my limit, I fixed this by changing it again (I realised what had happened during the restore).

    I have received an email today saying that my account will be disabled tomorrow because it's over quota, but I wanted to check if this will be ok now that I've fixed that form? You did re-set the counter once, but I'm hoping you may be able to do that again for me, seeing as it was the same original culprit that got restored?

    Thanks for your help,

    Murat

    Page URL:
    http://www.toyotaplazakar.com

    form over quota check counter non secure thanks
  • Profile Image

    Answered by raul on March 26, 2015 at 10:52 AM

    You received that message because you have 19 SSL submissions in your form.
    I've reset the counter this one time so your forms are not disabled, but you should be aware that this can be done only one time per account.

    Make sure you're not using SSL submissions in your forms so they won't be disabled.

    Thank you.