What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    can someone please check my account?!!!!

    Asked by ptn0301 on March 26, 2015 at 07:05 AM

    We are having difficulties in our account.

    When we are processing our submissions we see a count number of how many new there are, but there isnt.

    Then some time later they arrive in the list ??

    Is there a bug??

    This is quite urgent. Are we missing enquires??



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    Answered by ptn0301 on March 26, 2015 at 08:33 AM

    the form seems to be changing how many it thinks is new?? Also flagging then unflagging?? More concerning we have now a negative number showing in the chrome plugin and then?? See pic !!!!!!


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    JotForm Support

    Answered by david on March 26, 2015 at 11:31 AM


    Usually when this occurs, clearing your forms cache clears it:


    This should update your counts to the proper values.  If it does not, let us know and we will be happy to have another look.