- ptn0301Asked on March 26, 2015 at 07:05 AM
We are having difficulties in our account.
When we are processing our submissions we see a count number of how many new there are, but there isnt.
Then some time later they arrive in the list ??
Is there a bug??
This is quite urgent. Are we missing enquires??
- ptn0301Answered on March 26, 2015 at 08:33 AM
the form seems to be changing how many it thinks is new?? Also flagging then unflagging?? More concerning we have now a negative number showing in the chrome plugin and then?? See pic !!!!!!
- JotForm SupportdavidAnswered on March 26, 2015 at 11:31 AM
Usually when this occurs, clearing your forms cache clears it:
This should update your counts to the proper values. If it does not, let us know and we will be happy to have another look.