What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I'm unable to pick a template to use in my forms

    Asked by twphotog on March 26, 2015 at 11:13 AM

    Now that I've gotten really comfortable with my order form, I'm considering using one from the templates. I'd like to see how to add charges into my form based on client selections from the form.

    I've launched the templates several times but there is no scroll bar visible for me to see which one I'd like to load.

    I'm using Firefox but have also tried this in IE just to see if that would make a difference but no luck.

    Any suggestions?


  • Profile Image

    Answered by raul on March 26, 2015 at 11:20 AM

    Are you referring to the templates section or the theme store?

    I've checked both links using IE11 and they worked fine for me. Can you try to clear your browser's cache to see if it makes any difference? If it does not, please share a screenshot of what do you see on your side so we can better understand what's going on.

    Thank you.

  • Profile Image

    Answered by twphotog on March 26, 2015 at 12:09 PM

    I've cleared my cache and still no luck. See screenshot below.

  • Profile Image

    Answered by raul on March 26, 2015 at 01:06 PM

    Can you let us know which version of Firefox are you using?
    I've made another test using FireFox 36 and was able to see the scrollbar correctly.

    Can you also try entering the direct URL for the templates section: https://www.jotform.com/form-templates/ once you have selected a template you can create a new form based on it.

    Let us know if this helps.
    Thank you.

  • Profile Image

    Answered by twphotog on March 26, 2015 at 01:08 PM

    I used your direct link and it worked like it should!!! :)

  • Profile Image

    Answered by Shadae on March 26, 2015 at 02:20 PM

    Hi twphotog,

    On behalf of my colleague, you are most welcome. We are happy to hear that it worked as it should.

    Please feel free to contact us if you need further assistance.

    Thank you.