What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Unread submission indicator - no new submissions when viewing

    Asked by amandarowan on March 26, 2015 at 11:30 AM



    When I log into Jot Form it is showing I have 3 new submissions.


    When I click to view the submissions, I have no new entries. It also show there are 32 submissions on the main page, but only 25 submissions when I view all entries.


    Thank you!

    Submissions unread new submissions viewing
  • Profile Image

    Answered by Shadae on March 26, 2015 at 12:51 PM

    Hi amandarowan,

    As it relates to new submissions being shown when on your my form page, this appears to be a cache glitch. This can be resolved by using the "Marked As Read" option. 

    I have already fixed this on your account.

    I was able to see that on your "My Forms" page it shows that you have 32 submissions but once on your submission page, there appears to only be 25 submissions.

    Can you confirm if you have received 32 or 25 email notifications for your submissions? This will help us to determine if you having missing submissions or if the number of total submissions are incorrect.

    I have passed this on to our level two support to look in.

    Any update on the issue will be posted on this thread.

    Thank you.

  • Profile Image

    Answered by Shadae on March 26, 2015 at 12:56 PM

    Hi amandarowan,

    Your submissions total has been adjusted. Should now see that you have a total of 25 submissions showing on your "My Forms" page to match the total submissions in your submissions.

    Please feel free to contact us if you need further assistance.

    Thank you.

  • Profile Image

    Answered by amandarowan on March 26, 2015 at 01:00 PM

    Thank you for taking care of this! I can confirm I have 25 emails, so it doesn't look like there are any submissions missing.

    I appreciate your help!

  • Profile Image

    Answered by Shadae on March 26, 2015 at 01:05 PM

    Hi amandarowan, 

    You are most welcome, we are happy to know that this issue has been resolved and you have no missing submissions!

    Please feel free to contact us if you need assistance with anything further.

    Thank you.