Unread submission indicator - no new submissions when viewing

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    amandarowan
    Asked on March 26, 2015 at 11:30 AM

    Hello,

     

    When I log into Jot Form it is showing I have 3 new submissions.

     

    When I click to view the submissions, I have no new entries. It also show there are 32 submissions on the main page, but only 25 submissions when I view all entries.

     

    Thank you!

  • Profile Image
    Shadae
    Answered on March 26, 2015 at 12:51 PM

    Hi amandarowan,

    As it relates to new submissions being shown when on your my form page, this appears to be a cache glitch. This can be resolved by using the "Marked As Read" option. 

    I have already fixed this on your account.

    I was able to see that on your "My Forms" page it shows that you have 32 submissions but once on your submission page, there appears to only be 25 submissions.

    Can you confirm if you have received 32 or 25 email notifications for your submissions? This will help us to determine if you having missing submissions or if the number of total submissions are incorrect.

    I have passed this on to our level two support to look in.

    Any update on the issue will be posted on this thread.

    Thank you.

  • Profile Image
    Shadae
    Answered on March 26, 2015 at 12:56 PM

    Hi amandarowan,

    Your submissions total has been adjusted. Should now see that you have a total of 25 submissions showing on your "My Forms" page to match the total submissions in your submissions.

    Please feel free to contact us if you need further assistance.

    Thank you.

  • Profile Image
    amandarowan
    Answered on March 26, 2015 at 01:00 PM

    Thank you for taking care of this! I can confirm I have 25 emails, so it doesn't look like there are any submissions missing.

    I appreciate your help!

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    Shadae
    Answered on March 26, 2015 at 01:05 PM

    Hi amandarowan, 

    You are most welcome, we are happy to know that this issue has been resolved and you have no missing submissions!

    Please feel free to contact us if you need assistance with anything further.

    Thank you.