What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Payment not processing through our order form using Safari browser

    Asked by commercialkings on March 26, 2015 at 11:53 AM

    Hello, We have been getting phone calls that our order form has not been working. Our customers were using the form to make credit card purchases, using mac computers, and safari browsers. To test out the form, we made a purchase using a credit card on the form on a Windows computer using Chrome browser, and the form was submitted successfully. We used the same credit card info, and tried to make a purchase on the same form, using a MacBook with safari, and we got the following error: 


    "INVALID DATA This transaction cannot be processed. Please enter a valid credit card number and type." 


    Please FIX ASAP! This is costing us money and valued customers.



    Page URL:

  • Profile Image
    JotForm Support

    Answered by Kiran on March 26, 2015 at 01:51 PM

    Let me run few tests using sandbox mode and see if I can replicate the issue. We'll get back to you with relevant information as soon as I complete the tests.

    Thank you for your patience.

  • Profile Image

    Answered by commercialkings on March 26, 2015 at 04:16 PM

    Thanks! Where you able to replicate the issue?

  • Profile Image
    JotForm Support

    Answered by Kiran on March 26, 2015 at 06:56 PM

    Thank you for being patient. I've tested a cloned version of your JotForm in both Windows and virtual Mac environments by enabling sandbox and I was not able to replicate the issue from my end.

    I've also tried submitting your JotForm from your website on Safari browser, in which I've received a different error that states the transaction declined by the bank since I was using test credit card number.

    I've cleared the form caches to see if that helps. Could you try clearing the browser cache by following the steps provided in the guide below and check if that resolves the issue :