Is it possible to have an admin submit of the form?

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    Asked on March 26, 2015 at 11:58 AM


    I have a form connected with paypal.  I use the form to track the number of seats available for an event.

    Everything works great.  If a customer wants to attend they fill out the jotform then pay via paypal or credit card. Once the register, the form decrements the number of remaining seats available.

    However, sometimes I have attendees that pay by cash or check in person.  When that happens, I have attendees that are not being tracked by the jotform on my website.  

    So here is the question:  Is it possible for me to go add the check or cash attendees to the jotform registration form. I want to do this so I have one database that tracks all my attendees and so the online form remaining number of seats is kept accurate.  Is there an admin interface that allows this or can I use a second form that works with the same form so that my phone support person can enter the data without being forced to pay? 




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    Answered on March 26, 2015 at 01:17 PM

    As you have limited seats the best way is to use the same form. Maybe we could add a text box field that will have a condition that if a certain code is added, it will hide the "tournament" payment field and will show a radio-button to choose the other payment methods used:

    We will hide the text box field so that users will not know it's there:

     Now we will populate the url, so that the condition is already activated and so that you can add subscriptions paid by check/money. The url to be used by your supporter is this: 

    In green is the text-box field name. You can see here how to find out fields names.

    In blue is the selected code.

    You can test the normal form:

    The condition activated form: 

    You can clone  the form.

    Let us know if we can assist you further.   



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    Answered on March 26, 2015 at 02:12 PM

    Worked perfectly!

    Thanks for the great idea.


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    Answered on March 26, 2015 at 03:27 PM

    Great to hear Frank that you like the idea of my colleague Carina. Do let us know if you have any questions along the way and we would be happy to answer them.

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    Answered on March 26, 2015 at 11:07 PM

    I just noticed one minor issue.  Everything is working.  But if I go to the admin version of the form, then in the same browser open up a window to the non-admin version of the form, the admin version still appears.

    Here is what I'm doing.  I have created a new page on my website callded "Admin".

    If my support person goes to the "Admin" page, and types in the proper password, a normal page appears with an iFrame that includes the info for the admin version of the form (ie. with the ?adminArea=Admin) at the end of the web address.  But if a normal customer goes to the "Registration" page, an iframe page appears that uses the normal form link.

    Here is the problem.  If i register someone using the admin page, then click on the registration page, the registration page shows the admin version of the form.  I assume this is a caching issue because it goes away if I clear my cache.  But this could potentially cause problems for my support person.

    Any ideas how to resolve this issue?




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    Answered on March 27, 2015 at 12:56 AM

    Hi Frank,

    Could you please provide us the links with the custom parameters on it so that we can properly check.

    My best guess for now is that you enabled the "Auto Fill" feature of the form. Which means when the normal version of the form is loaded and not successfully submitted then you open the admin version of it, the old or previous data that was inputted will automatically be loaded, that includes hidden values. You could try disabling the "Auto Fill" feature and see if it resolves the problem.

    We'll wait for your response.

    Kind regards.

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    Answered on March 27, 2015 at 01:37 AM

    That resolved the problem.

    Thanks again!

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    Answered on March 27, 2015 at 05:26 AM

    On behalf of our colleague, you're most welcome. If there's anything else with which you need assistance, we'd be happy to provide it.