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    Unable to receive email notification

    Asked by dcalk on March 26, 2015 at 01:22 PM

    I've had 2 form submissions come in today and I haven't received an email notification for either of them 

    Submissions email notification and email
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    JotForm Support

    Answered by Charlie on March 26, 2015 at 02:52 PM

    Hi,

    Upon checking your account and the forms, everything seems to be setup properly, although one of your notification is missing a Sender's Name.

     

    I've also checked the two recipient email addresses that you have, our mail logs show no failed email attempts or errors, also they are not in our bounce list.

    I believe the problem is the email service provider, both emails are in @sitehelp.org, the provider might be blocking our JotMail IP addresses and domain names. Please contact the service provider and whitelist the following IP addresses and domain names found in this list: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.

    I hope this helps. Do let us know if this resolves the problem.

    Kind regards.