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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Fillable PDF Form: Headings, images and other text are blurry

    Asked by CNDCF on March 26, 2015 at 02:26 PM

    Hi,

    I just tried out your new feature --- the ability to convert to PDF fillable form, and I've run into some issues with it:

    1. The resolution of the text fields is blurry.

    2. The editor mode text box doesn't appear and so it can't be filled.

    3. Conditions on the form don't work on the PDF Fillable form.

    Can you please provide me with instructions as to address the issues mentioned above?

    Thanks,

    CL

    Page URL:
    http://www.cndfoundation.org/apply-community-grants/

    fillable thanks 3 and work
  • Profile Image
    JotForm Support

    Answered by Charlie on March 26, 2015 at 04:10 PM

    Hi,

    Thank you for your feedback in our new feature, Fillable PDF Creator. It is still a new feature and our developers are continuously looking for ways to improve it.

    I'll escalate this issue regarding the blurred headings, images and other text in the PDF, although, I believe this is because they are captured as a screenshot.

    For the other concern that you have, I have opened separate threads so that we can better focus on them. You can refer to these links: 

    http://www.jotform.com/answers/541497 

    http://www.jotform.com/answers/541496 

    We will address it accordingly.

    Kind regards.

  • Profile Image
    JotForm Developer

    Answered by mustafa on March 27, 2015 at 06:08 AM

    Hi again,

    We are still looking for ways to improve resolution of all images we put into PDFs. Meanwhile editor mode issue for text area fields fixed. Thanks for your feedback.

    Kindest regards.