What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
We are not receiving submitted formsAsked by Bobbi on March 26, 2015 at 02:30 PM
This has been an ongoing problem for us which I have contacted you about many times. Forms are not coming to the firstname.lastname@example.org consistently. Some come an hour or more later than when they were originally submitted. It is not one form it is all of them at one time or another. Lostdogsmn11@aol.com and lostdogsmn@Comcast.net are also having the same issue. There are a few others as well but these are today's problems so far.
I checked the bounce list and not one of these is on it.
I do apologize for the issue that you are experiencing with your email notification. I a currently seeing that one of the email addresses that you provided was in our bounce list.
Result: Lostdogsmn11@aol.com is IN the bounce list
Reason(s) : smtp;521 5.2.1 : AOL will not accept delivery of this message.
It have removed it from the bounce list.
It appears that there is an issue with have the email notification when being sent to AOL and they may be causing the delay with you receiving the notifications.
Can you provide us with the submissions that you have not gotten an email notification for?
We await your response to better assist you.