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  • Profile Image

    We are not receiving submitted forms

    Asked by Bobbi on March 26, 2015 at 02:30 PM

    This has been an ongoing problem for us which I have contacted you about many times.  Forms are not coming to the lostdogsmn@aol.com consistently.  Some come an hour or more later than when they were originally submitted.  It is not one form it is all of them at one time or another.  Lostdogsmn11@aol.com and lostdogsmn@Comcast.net are also having the same issue.  There are a few others as well but these are today's problems so far.

    I checked the bounce list and not one of these is on it.

    Bobbi

    Page URL:
    lostdogsmn.com

    submitted forms receiving problem checked bounce list bounce
  • Profile Image

    Answered by Shadae on March 26, 2015 at 04:32 PM
    Hi Bobbi,

    I do apologize for the issue that you are experiencing with your email notification. I a currently seeing that one of the email addresses that you provided was in our bounce list.


    Result
    : Lostdogsmn11@aol.com is IN the bounce list

    Reason(s) : smtp;521 5.2.1 : AOL will not accept delivery of this message.

    It have removed it from the bounce list.

    It appears that there is an issue with have the email notification when being sent to AOL and they may be causing the delay with you receiving the notifications.

    Can you provide us with the submissions that you have not gotten an email notification for?

    We await your response to better assist you.