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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Copy form - problem with Notification

    Asked by DodoWebDesign on November 02, 2011 at 05:39 AM

    Hi,

    i have copied a form, generated in account1, using its URL into account2. What happens now is that the notifications from the copied form in account2 still go to account1. What am i doing wrong? Tks.

    BRgds, DodoWeb

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    Answered by paoloumali on November 02, 2011 at 05:51 AM

    You might have forgotten updating the 'Email Alerts' in your cloned form.

    In the new form you've created, please go to 'Setup and Embed' > 'Email Alerts'.

    Click all the items(notifications and autoresponders) you have in there.

    Once clicked, you will have something like below.

     

    Click on 'Reply-to and Recipient Settings' at the bottom right then update the Recipient Email.

    If it's a notification email, recipient is usually the owner's address while if it's an autoresponder, you set the recipient as the 'Email' submitted by your customer.

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    Answered by Annemargrethe on November 02, 2011 at 10:08 AM

    Thanks for yr prompt reply.

    In account2 in the copied form I changed the recipient in the notification email to account2. However noticications still arrive at account1. The auto responder is doing ok. 

    This is the URL (site under construction)

    http://www.joost-smeets.nl/TEST/CONTACT.html

    Tks.

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    JotForm Support

    Answered by liyam on November 02, 2011 at 10:28 AM

    From the form in this URL: http://www.joost-smeets.nl/TEST/CONTACT.html

    Can you please tell us the email address that this form should be submitting to, and also where it's submitting at the moment (Just to make sure we're on the same boat)?

    Thanks.

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    Answered by Annemargrethe on November 03, 2011 at 09:48 AM

    Hi Support,

    the account is info@annemargrethe.nl (the Jorform account is the same as where the notification should go).

    Further info: the form is http://form.jotform.com/form/13005355730

    Embedded (in iframe/HTML snippit iWEB) as: 

    <script type="text/javascript" src="//form.jotform.com/jsform/13005355730"></script>

     

    The notification now goes to: joost.dodowebdesign@gmail.com This is the JOTFORM account name from where i imported the form.

     

    Hope this helps...

     

     

     

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    Answered by AtacanC on November 03, 2011 at 12:22 PM

    Hi Annemargrethe,

    I've checked your form and saw that you've set up a condition. Did you try to change the email address for the conditions? Thats the reason why you still get your notifications to the other address. Please correct me if i'm wrong.

    I hope that helps.

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    Answered by Annemargrethe on November 03, 2011 at 05:10 PM

    Hi Support,

     

    thanks!

    1. I've changed the e-mail in the condition to info@annemargrethe.nl with as a result that the notification doesn't go to joost.dodwebdesign@gmail.com anymore. However the notification still doesn't go to info@...

    2. I deleted the condition itself and checked if in the notification itself the recipient mail is info@annemargrethe.nl

    3. This didn't help either. STill no notifications received in info@... Could this have something to do with the spam filter from my webhost provider?

     

    Some time ago, during testing i received below e-mail from my provider. Maybe that helps you?

     

    Tks again.

    >>>

    Spam detection software, running on the system "host.123-dediserver102.biz", has identified this incoming email as possible spam. The original message has been attached to this so you can view it (if it isn't spam) or label similar future email. If you have any questions, see the administrator of that system for details.Content preview: New response received A new response has been received: Answered by abajan [...] Content analysis details: (5.7 points, 5.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 1.3 HTML_IMAGE_ONLY_24 BODY: HTML: images with 2000-2400 bytes of words 0.0 HTML_MESSAGE BODY: HTML included in message 1.1 MIME_HTML_ONLY BODY: Message only has text/html MIME parts 1.3 RDNS_NONE Delivered to internal network by a host with no rDNS 2.0 MIME_HEADER_CTYPE_ONLY 'Content-Type' found without required MIME headers 0.0 TO_NO_BRKTS_NORDNS_HTML TO_NO_BRKTS_NORDNS_HTMLThe original message was not completely plain text, and may be unsafe to open with some email clients; in particular, it may contain a virus, or confirm that your address can receive spam. If you wish to view it, it may be safer to save it to a file and open it with an editor.
    >>>
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    Answered by Annemargrethe on November 03, 2011 at 05:12 PM

    Btw: the e-mail with the content described aboveabove was sent by the Jotform Support Team to info@annemargrethe.nl ...

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    Answered by AtacanC on November 03, 2011 at 05:16 PM

    I've checked your mail logs and your emails has been succesfully sent to your email address. Can you please add these ip addresses below to your mail provider's whitelist. 

    174.34.57.214

    174.34.57.216

    174.34.57.218

    174.34.57.219

    208.117.50.251

    If this still doesn't work, please do let us know. So we can investigate further.

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    Answered by Annemargrethe on November 04, 2011 at 02:06 PM

    Works! Thanks a lot!

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    JotForm Support

    Answered by mliz on November 04, 2011 at 02:16 PM

    Glad to know everything is sorted out. Feel free to contact us if you have any questions.

    Have a great day and thanks for using JotForm!