What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    All of My Forms Are down Because the Number of Payments Received in Aggregate Have Exceeded the Amount Specified for My Account Type

    Asked by pbwithew on March 26, 2015 at 07:04 PM

    The form used to be up and working, but has now been down all day! People need the form to register for a program happening in a week. This is a disaster! 

    I thought something was wrong with JotForm because we have another form elsewhere and that is down too. 

    PLEASE help ASAP! 

    We'd be so grateful!

    Page URL:

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    JotForm Support

    Answered by abajan on March 26, 2015 at 08:43 PM

    Unfortunately, the number payments received via your jotforms have exceeded that allowed for your account type. As stated on our Pricing page, Starter accounts may only receive up to 10 payments monthly and according to my information you have received 11.

    In order to resolve this, you would have to either upgrade your account or wait for the payment limit to reset.


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    Answered by pbwithew on March 26, 2015 at 10:08 PM

    Well, I'm grateful to know the reason. I just upgraded though and it says that it won't be effective until April 27th!! I need the form to work NOW. Is there anything that I can do?


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    JotForm Support

    Answered by jonathan on March 26, 2015 at 11:17 PM

    Your current JotFor subscription with account/username pbwithew

    is already at PREMIUM plan.

    You can check this when you logged in to your account at http://www.jotform.com/login and check your profile.

    Let us know if there are still issue.