What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form Over Quota - Please Help!

    Asked by Dru  on March 26, 2015 at 07:08 PM

    When people go to sign up for a free plan I offer they are getting the message "Form Over Quota".

    I really need some help with this one.  I think I've made a BIG mistake with my sign up form I've created.  I have read in other posts about what the problem is, about only having 10 SSL submissions.  I have checked and i think my website is SSL secured.  www.drukidger.com

    When I was creating my sign up form I was testing it by signing up in different email accounts I use and seeing how it looked.  So it looks like my quota has been filled by my own sign ups!  My BIG problem is that I did a webinar a couple of ago and directed people to my site for downloading a document.  Now nobody can download it because they are getting this message.

    I am very new to email sign up forms etc and was just trying to "jazz" up my options from the basic mailchimp forms.  Jotform seemed perfect and I loved the sign up form I created.  I admit that I didn't read the information about what you get on the free account and will obviously have to address this.  

    I have deleted all my "test" sign ups from my own accounts to free up space but is there anyway I can get some of my allocated sign ups back just to allow the people who are waiting to download my document to get access to it and then I can sort out what plan to use etc.?

     

    Thank you in anticipation.

    Dru

    Page URL:
    www.drukidger.com

    Screenshot
    form over quota Submissions sign up forms JotForm sign up form problem
  • Profile Image
    JotForm Support

    Answered by EltonCris on March 26, 2015 at 08:45 PM

    Hi Dru, you can check my response on your first thread here: http://www.jotform.com/answers/541657

    Cheers!

  • Profile Image

    Answered by DruKidger on March 27, 2015 at 08:32 AM

    Elton you are a star! I read your message this morning from my email but can't seem to find it here to reply to. But thank you so much! You guys are awesome at responding! I've signed up so will now do what I'm meant to :)

  • Profile Image

    Answered by Carina on March 27, 2015 at 11:51 AM

    On behalf of my colleague you are most welcome. Thank you for your lovely feedback.

    If you need further assistance please let us know as we're here to help.