What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I need to downgrade my subscription plan

    Asked by schmag on March 26, 2015 at 07:57 PM

    Hello

     

    Today jotform have a problem with "upload field" and i think these is problem with my account ( space ) so , inmediatly i upgrade my plan, but, finally the problem is not with my plan is with jotform. Now, i need downgrade to my old plan, how can i make?

     

    thanks!

    upload field cancel downgrade
  • Profile Image
    JotForm Support

    Answered by jonathan on March 26, 2015 at 09:28 PM

    Hi,

    It will also help us fixed the "upload field" issue you mentioned if you can share more details about it.

    I recommend creating a post about that also and provide as much details as you can.

    You can use this link https://www.jotform.com/contact/

    --

    As to the how to downgrade the subscription plan, you can do it in your JotForm account in the

    My Account Billing page.

    link:  https://www.jotform.com/myaccount/billing

    Use the Switch plan option to Starter Plan and just follow the instructions to complete the cancellation. (see screenshot below for guidance)

     

    Hope this help. Let us know if you need further assistance.

    Thanks!

     

     

  • Profile Image

    Answered by schmag on March 27, 2015 at 01:06 PM

    When i upgrade i need pay inmediatly, now if i downgrade need pay again?

  • Profile Image
    JotForm Support

    Answered by david on March 27, 2015 at 02:27 PM

    Downgrading your account back to "Starter" does not charge you anything at all.  It merely cancels your subscription and set your account back to a free one.  There is no cost involved and your forms will remain active.  The starter account is not a subscription based account.

  • Profile Image

    Answered by schmag on March 27, 2015 at 02:32 PM

    my previous account is PREMIUM and not starter

  • Profile Image
    JotForm Support

    Answered by david on March 27, 2015 at 03:35 PM

    My apologies.  I would first downgrade back to starter until your current subscription runs out.  This will cancel your subscription and automatically downgrade you at the end of your current paid period.  When you receive the email stating your subscription is about to run out, upgrade back to "Premium".  This will ensure you get the full benefit of your already paid subscription.