Not receiving any correspondence from JotForm

  • Profile Image
    mmucfe
    Asked on November 02, 2011 at 06:49 AM

    Hi,

    I've double checked that my email alerts are active on one of my forms and they are and the email address I've previously used to receive correspondence from JotForm in the past is still accurate but as of 26 October, I've not been able to receive any emails from Jotform. 

    I've also tried to run two test emails today and neither of them are coming through, nor are they being trapped by the spam filter of my inbox.

    Additionally, whenever someone submits a form on my website's page [http://www.10ksbnw.co.uk/applications-and-eligibility/register-your-interest] nothing happens. The data simply disappears, no thank you message is displayed or anything.

  • Profile Image
    liyam
    Answered on November 02, 2011 at 07:15 AM

    As I have checked, I noticed that you are using an iframe to embed your forms.  When submitting data using this, the height of your form remains.  You will actually have to scroll up to see the thank you page.  

    You can try using the script embed form feature so that once the form gets submitted, the focus of your browser's view will go back to the top.

    To do this:

    1. Edit your form
    2. Select Setup & Embed
    3. Select Embed

    In regarding your problem on not receiving notifications: 

    Is it possible to ask your email service provider if they can whitelist these IP addresses:

    174.34.57.214
    174.34.57.216
    174.34.57.218
    174.34.57.219
    208.117.50.251

    If you have added these IPs already and you're still not receiving email notifications, please let us know.

    Thanks.