What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Error refreshing the OAuth2 token, message: '{ "error" : "invalid_grant" }'

    Asked by stephanie.alzona on March 26, 2015 at 10:34 PM

    Can you please check on this error as most of the forms we are using do not work at all.

     

    Thank you.

     

    Stephanie

    message refreshing oauth2 Oauth2 token
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    Answered by stephanie.alzona on March 26, 2015 at 10:58 PM

    Just so you know I have tried the steps as indicated on the other query similar to this. I've redo the integration but still not working.

    Please check if this could be an error on your end.

     

    Thank you,

     

    Stephanie

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    JotForm Support

    Answered by ashwin_d on March 27, 2015 at 12:38 AM

    Hello Stephanie,

    I'm sorry for the trouble caused to you.

    The issue seems to have caused by the google spreadsheet/drive integration you have in your form. I would suggest you to remove these integration from your form and re-integrate again. That should solve your problem. 

    If the issue persists, you may also try to clone your form and re-integrate it with google spreadsheet & drive. The following guide should help you clone your existing form:  http://www.jotform.com/help/27-How-to-clone-an-existing-form-from-your-account 

    Hope this helps.

    Do get back to us if the issue persists.

    Thank you!

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    JotForm Support

    Answered by ashwin_d on March 27, 2015 at 12:48 AM

    Hello Stephanie,

    Do you mean to say that you are unable to submit your form?

    I did test your last edited form and it seems to work as expected. I was able to submit your form successfully. Please check the screenshot below:

     

    Do get back to us if the issue persists.

    Thank you!

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    Answered by ezstar on March 27, 2015 at 01:57 AM

    i have same problem in these few days till now , pls check asap .
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    JotForm Support

    Answered by ashwin_d on March 27, 2015 at 03:20 AM

    Hello ezstar,

    I have moved your question to a new thread so that we can address your issue better. You will be answered in the following thread:  http://www.jotform.com/answers/541797 

    Thank you!