What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account Disabled. Will it be re-Enabled?

    Asked by wrafter on November 02, 2011 at 08:21 AM

    I went over 100 submissions on my JotForm account. The account was disabled.

    I have removed one or two Jotforms from one or two accounts to reduce demand, so I believe I will be below 100 submissions a month going forward.

    I love the service, but the lowest price per month is too expensive for my needs. (Suggest you come down to $4.99 a month)

    Will my account be re-enabled again or will it remain disabled?

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    JotForm Support

    Answered by liyam on November 02, 2011 at 08:56 AM

    I have checked your account and I see that it's enabled.  If you have another account that you are using, please let us know so we can look into it.

    If you have received the maximum number of submissions per month, the suspension of your form is temporary.  Accounts are re-enabled on the 1st of every month.  Also, deleting submissions won't reduce the submission counter of your account for the month.

    The Premium subscription is our package with the lowest subscription price.  So far there is nothing lower than that.  I will submit a ticket to our administrators regarding your lower subscription amount package request.

    If you have other questions or concerns, please let us know.


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    Answered by wrafter on November 02, 2011 at 01:22 PM

    Thank you for comprehensive response, all well now.