Why do I get only 10 payments on my survey???

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    Asked on March 27, 2015 at 12:00 AM

    Why do I only get 10 payments??? I'm not trying to pay another 10 dollars when im planning to have atleast 25 payments.

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    Answered on March 27, 2015 at 03:41 AM

    Hello jvarela316,

    It seems you have created multiple threads for the same questions. I have already responded to you on the following thread:  http://www.jotform.com/answers/541761-Why-do-I-get-only-10-payments-on-my-survey#1 

    When you say "I'm not trying to pay another 10 dollars", do you mean to say that you have already upgraded your account? I did check your account and found that it is in free plan and I am unable to trace any subscription payments from you.

    Do get back to us with the order # of the subscription payment you must have received in your emails and we will take a look.

    We will wait for your response.

    Thank you!