What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why do I get only 10 payments on my survey???

    Asked by jvarela316 on March 27, 2015 at 12:00 AM

    Why do I only get 10 payments??? I'm not trying to pay another 10 dollars when im planning to have atleast 25 payments.

  • Profile Image
    JotForm Support

    Answered by ashwin_d on March 27, 2015 at 03:41 AM

    Hello jvarela316,

    It seems you have created multiple threads for the same questions. I have already responded to you on the following thread:  http://www.jotform.com/answers/541761-Why-do-I-get-only-10-payments-on-my-survey#1 

    When you say "I'm not trying to pay another 10 dollars", do you mean to say that you have already upgraded your account? I did check your account and found that it is in free plan and I am unable to trace any subscription payments from you.

    Do get back to us with the order # of the subscription payment you must have received in your emails and we will take a look.

    We will wait for your response.

    Thank you!