What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Can I see unfinished form submissions?

    Asked by eiermann on March 27, 2015 at 02:12 AM

    Hi there,

     

    is it possible to see unfinished form submissions when the user hasn’t pressed the submit button yet?

     

    Thanks for your help.

     

    Chris

    Submissions
  • Profile Image
    JotForm Support

    Answered by ashwin_d on March 27, 2015 at 08:29 AM

    Hello Chris,

    Unfortunately no. It is currently not possible to see the user's input data unless it is submitted. 

    If you are using the save form to continue later feature, the input data is saved on server and if you are using the unique submission feature, the input data is saved in the user's browser. You will not be able to see the data unless user submits the form.

    Hope this answers your query.

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image

    Answered by eiermann on March 27, 2015 at 08:15 PM

    Hi Ashwin,

     

    Thanks for the clarification. Would this be possible with the help of some third party software? Because it would help us to identify where customers exit. It would be very helpful to improve forms and increase conversion rates. Looking forward to your reply. 

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    JotForm Support

    Answered by Welvin on March 28, 2015 at 03:01 AM

    Hi,

    Try checking our Analytics and Reporting Apps: http://apps.jotform.com/category/analytics_and_reporting.

    Formisimo could be the answer: http://apps.jotform.com/app/formisimo_conversion_tracking.

    Thank you!