What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account upgrade

    Asked by barretstown on November 02, 2011 at 09:22 AM


    How long does it usually take to upgrade account? We paid a monthly subscription about an hour ago and no changes yet. Thanks.





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    JotForm Support

    Answered by liyam on November 02, 2011 at 09:49 AM

    Hello Alex,

    I have checked your account and it's already set to Premium.  If the details does not reflect on your browser, you will have to logout and log back in to your account.  This will refresh your web browser's cache, this will also update the detailed information that you have in your account.

    If you're still not able to view the updated details right after you've done the steps stated above, please let us know.

    Thank you for purchasing the JotForm Premium subscription. 

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    Answered by barretstown on November 02, 2011 at 09:53 AM

    Thank you!