Submissions counter is showing a different number from my submissions excel sheet

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    Asked on March 27, 2015 at 08:18 AM
    My forms are showing 83 submissions when i run the submissions excel sheet only 65 show up. Why?
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    Answered on March 27, 2015 at 11:48 AM

    Submissions counter gets reset only once at the beginning of each month and includes the submissions of all the forms of the account. This means that for instance if you have a form with 12 submissions and other with 8, the submissions counter will show 20, but if you download the submission list of a form it will show 12, because that is the number of submissions of that form, not of the account. 

    Also deleting submissions does not affect the submissions counter, as it only gets reset once at the beginning of each month.

    Let us know if we can assist you further.