What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Sometimes the next button doesnt work

    Asked by GemSWD on March 27, 2015 at 08:33 AM

    Hi, I'm having issues with the 'contact us' form that I have created. Sometimes it works and sometimes the "next" button, doesn't work at all.

    next doesnt work doesn't work all and button
  • Profile Image

    Answered by tkdmc90 on March 27, 2015 at 09:08 AM

    Hi Gem SWD;

             Can you provide me a link of "Contact Us" form, where I can check the problem.

    Looking forward to hearing from you.

    Thanks,

  • Profile Image

    Answered by GemSWD on March 27, 2015 at 09:12 AM

    Currently I have it sat here: http://www.salonweardirect.co.uk/contactus

     

    But the idea is to move this up to the top right hand corner and remove the phone number. 

    It's a lightbox.

  • Profile Image

    Answered by tkdmc90 on March 27, 2015 at 09:14 AM

    Thankyou, Yes I am in already :) Will let me confirm asap.

    Many Thanks,

  • Profile Image

    Answered by GemSWD on March 27, 2015 at 09:15 AM

    Thanks!

  • Profile Image

    Answered by tkdmc90 on March 27, 2015 at 10:32 AM

    Hi Gem SWD;

               I checked thoroughly the page you provided. The issue is regarding an iFrame. If you use iFrame to load this form, it will work properly. Please, take a look at the Screenshot below, I have used different options to check the working. I place this code on line number "513", just before the actual (Old form) code, it worked!

    <iframe src="//form.jotform.me/form/50853706596465" style="border: none; width: 100%; height: 500px;"></iframe>

    <div class="main container show-bg">

      <div class="preface grid-full in-col1">

      </div>

      <div class="col-main grid-full in-col1">

        <div class="std">

          <script src="Contact%20Us_files/feedback2.js" type="text/javascript">

            var JFL_50464504093350 = new JotformFeedback({

              formId:'50464504093350',

              base:'http://jotformeu.com/',

              windowTitle:'Contact Us',

              background:'#C62D59',

              fontColor:'#FFFFFF',

              type:1,

              height:600,

              width:800,

              openOnLoad:false

            });

          </script>

          <a class="lightbox-50464504093350" style="cursor:pointer;color:blue;text-decoration:underline;"><img src="Contact%20Us_files/contact-us.png" width="150px"></a>

        </div>

      </div>

      <div class="postscript grid-full in-col1"></div>

    </div>

     

     

    Please will let me know if you have further questions/queries.

     

    Thankyou,

    Kind Regards;

  • Profile Image

    Answered by GemSWD on March 27, 2015 at 11:02 AM

    Hi, thank you for looking at my issue, I really appreciate it.

     

    Does this mean that I will be unable to use it as a lightbox then?

  • Profile Image

    Answered by tkdmc90 on March 27, 2015 at 11:06 AM

    Hi Gem SWD;

               Don't think that you cannot use Lightbox! Please try to load iFrame into existing Lightbox, it should work.

     

    Thanks,

  • Profile Image

    Answered by GemSWD on March 27, 2015 at 11:24 AM

    I copied the code you gave me above into this page: http://www.salonweardirect.co.uk/contact

     

    But it is not working how I expected/would like, am I doing something wrong?

  • Profile Image

    Answered by tkdmc90 on March 27, 2015 at 11:31 AM

    Hi;

        I have received 3 options though (I think you used my imported form ID). Please replace Form ID with the old one (your actual form ID. i.e: 50464504093350). The active working link is mentioned below;

    <iframe src="//form.jotform.me/form/50464504093350" style="border: none; width: 100%; height: 500px;"></iframe>

     

    Thanks,

  • Profile Image

    Answered by GemSWD on March 27, 2015 at 11:56 AM

    http://www.salonweardirect.co.uk/contact

     

    It's not working for me :(

  • Profile Image

    Answered by tkdmc90 on March 27, 2015 at 11:59 AM

    Pardon me! Have you tried to click on link, I think it need to change the URL of iFrame, try the following link and test it, it is working here :)

    <iframe src="//www.jotformeu.com/form/50464504093350" style="border: none; width: 100%; height: 500px;"></iframe>


    Thankyou & Kind Regards;

  • Profile Image
    JotForm Support

    Answered by Kiran on March 27, 2015 at 01:47 PM

    @GemSWD

    I see that the contact page is linked to 

    http://www.salonweardirect.co.uk/contactus

    As already mentioned the form URL is linked with tkdmc90's form ID. Please change the Form ID in the embed code with your form. Also, could you let us know if you are using Magento or Opencart for your website?