What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    FORM OVER QUOTA

    Asked by Gisele  on March 27, 2015 at 08:53 AM

    I received 20 answers to my form and now nobody eles can answer because when they try to send the answers we receive the following message.

     

    Form over quota
    This form has passed it's allocated quota
    and cannot be used at the moment.

    Try contacting the owner of this form.
     
     
     
    What can I do?  
    Page URL:
    http://submit.jotformz.com/submit/50744520072649/

    Screenshot
    form over quota message div Allocated Quota
  • Profile Image
    JotForm Support

    Answered by david on March 27, 2015 at 11:54 AM

    Hi,

    Since you did not register your account, it was still set as a "Guest" account.  These accounts have even lower limits than "Free" accounts.  You also upgrade the "Guest" account.  So the account was upgraded, but since it is still not registered, you will be unable to access it.  My recommendation would be to register you account, using the same email address as you did previously, then let us know when you have so we can make sure your subscription gets properly applied.