- ptimponeAsked on March 27, 2015 at 08:55 AM
I am getting error 33: email is required. Not sure what the next steps are to fix this.
- JotForm Support ManagerJeanetteAnswered on March 27, 2015 at 12:02 PM
I guess you are talking about this error
That is indicating that the API login ID or Transaction key are wrong. The message is most likely a mistake in the integration, it should warn about the API and Transaction keys, not the email.
Please double check in your merchant account this information.
- JotForm Support ManagerJeanetteAnswered on April 02, 2015 at 12:02 AM
I think the problem can be resolved this way:
a. Login to your Authorize.net Merchant account
b. Go to your Settings -> Payment Form -> Form Fields
c. Uncheck the required box for the E-mail Address.
Otherwise, you can just select an Email field on your form to pass it to your authorize.net integration. Click on the Authorize.net Integration, then go to Settings > Show Properties > Customer Email Field:
- bbrnrosevilleAnswered on January 11, 2016 at 05:55 PM
I had the same problem... Unchecking the box in authorize.net fixed the problem. Thanks!