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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My account is blocked?

    Asked by Martin Ouzilleau  on March 27, 2015 at 09:56 AM

    Hello,

     

    my account is disable, it says it has been used for phishing but we are not using it for that at all.

     

    This is a mistake, please can you get our forms back in service as quickly as possible?

     

    We have a couple of forms on our account that need to be unblocked ASAP please.

     

    Account info:

    User: martin@pacifiquemarketing.com

     

    Thanks

    Martin Ouzilleau

    PDF

    Pacifique Marketing inc.

    Page URL:
    http://www.pacifiquemarketing.ca/contact.html

    my account thanks account info hello
  • Profile Image
    JotForm Support

    Answered by david on March 27, 2015 at 12:26 PM

    Hi,

    My apologies, it appears as though our automatic phishing detector mistook your most recent form as a phishing form.  When I checked it, there did not seem to be anything against our terms of use.  I went ahead and reactivated your account as well as white listed your form.  You should no longer have any trouble with either.  Let us know if you have any further questions and we will be happy to help.