- DoulosDesignAsked on March 27, 2015 at 10:53 AM
I am trying to upload/convert my forms from Adobe Forms Central. The forms upload but the submissions data doesn't come over. It also updates Adobes templates.
- BenAnswered on March 27, 2015 at 01:02 PM
I am sorry to hear that your submissions data did not come in. It usually takes a bit more time to upload them as well.
Looking at the logs your request seems marked as completed.
Can you please let us know if you have selected the import of forms only or forms and data, since the first one would only import your forms.
I would suggest creating a new request and selecting the import of both forms and data and giving the correct/current username and password when prompted.
You can do that here: FormsCentral Alternative: Import Your Forms and Form Responses to JotForm
Do let us know however if you have any issues or questions along the way.
- DoulosDesignAnswered on March 27, 2015 at 01:23 PM
I have deleted the forms that were uploaded and converted previously from my jot form account. I then cleared the cache and initiated a new import request for forms and responses. I got the same results; the forms all imported fine but none of the submissions data appears in my jot form account.
- BenAnswered on March 27, 2015 at 02:35 PM
OK thank you for the update and I apologize for the issue.
Let me raise this to our team that is working on the import tools so that they can see what is going on.
We will update you through this thread as soon as there are any news.
- JotForm DevelopercerenAnswered on March 30, 2015 at 04:06 AM
Your form submissions are imported now.
Sorry for the inconveniences you might have experienced. If you have any other questions please let us know.
- DoulosDesignAnswered on March 30, 2015 at 10:19 AM
- BenAnswered on March 30, 2015 at 11:24 AM
In my colleague's name you are welcome.
Do let us know if you have any further questions and we would be happy to assist.