What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    File Storage Size

    Asked by redcarpetentrances on March 27, 2015 at 11:21 AM

    New to JotForm, just figured it out and built our first form. When users submit a file the file size counts against our file storage amount. Is this "file storage" how much we physically store on JotForm or is it the size of files coming through the form on a monthly basis? Long story short is it a bandwidth measurement or a storage measurement? How does one clear storage amount for future reference? Thanks. -Ed

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    Answered by redcarpetentrances on March 27, 2015 at 11:23 AM

    I figured it out. It is physical storage amount. It can be cleared via the admin interface, just a little hidden.

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    JotForm Support

    Answered by Charlie on March 27, 2015 at 01:13 PM


    I'm glad to hear that you have found the information you are looking for. If I may add, here's the file upload size guide that might be of a help: http://www.jotform.com/help/33-Changing-the-Upload-Size-Limit.

    Please also do check our pricing page here for the limits that each subscription plan: http://www.jotform.com/pricing.

    Another thing, please do take note that if you would like to free up your upload space, you will need to delete submissions that has file attachments on them.

    I hope this helps.

    Kind regards.