What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Automatic Plan Upgrades/Downgrades

    Asked by petersnewjobs on March 27, 2015 at 12:18 PM

    Do you do something similar to MailChimp where based on the volume of your transactions, your account is automatically upgraded or downgraded to the next plan?

    If I move all of my forms to JotForm, I'm going to be fluctuating between 850 and 1150 submissions and payments. No problem going to Economy plan as required but it won't be at that level all the time.


    My Forms Submissions JotForm problem
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    JotForm Support

    Answered by david on March 27, 2015 at 01:35 PM


    Unfortunately we do not currently have automatic upgrading and downgrading of accounts based on usage.  You can increase your regular submission limits permanently by doing the "Get More" tasks in your account:


    However this will not increase your payment/SSL submission limits.  The level of subscription can be changed whenever you would like, though this is up to the user.

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    Answered by petersnewjobs on March 27, 2015 at 01:56 PM

    That's an intriguing marketing/promotion approach. I can understand leveraging it to generate increased visibility versus an automatic upgrade process that would forgo the promotion.


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    JotForm Support

    Answered by david on March 27, 2015 at 02:59 PM

    We like to allow our users to know exactly how many they are able to receive and leave the package up to them.  Automatic adjustments tend to not be accepted well when people do not expect them.  Let us know if you have any further questions and we will be happy to help.

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    Answered by petersnewjobs on March 27, 2015 at 05:10 PM

    I can understand that (sort of like fixed versus variable rate mortgages). The auto upgrade/downgrade would be a great option for those who'd like that flexibility, especially if JotForm is integral to their sales completion.  I really do like the MailChimp model of scaling up or down depending on volume.

    However, JofForm has proven to be a great product and probably sufficient to get me step up to the additional monthly cost.