What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cancel my Account subscription

    Asked by Eddie Prosser  on March 27, 2015 at 12:29 PM


    I have a charge on my card for $9.95 and I would like to cancel any subscription I may have- please advise. 

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    JotForm Support

    Answered by Kiran on March 27, 2015 at 01:57 PM

    I am unable to find any account registered with the email address provided. Could you provide us with the account username or any form ID from your account so that we can locate your account and provide you necessary assistance.

    If you want to cancel the subscription, you can downgrade the account to free from the billing section of your account.

    The account shall be holding your current paid subscription till your next billing date and then converted to Free.

    Hope this information helps.