What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Can you include attachment in an autoresponse email?

    Asked by bhpinfo on November 02, 2011 at 11:27 AM

    I'd like to create a sign up form, where an incentive to fill it in will be receiving the latest whitepaper or report. Would it be possible to automatically attach the report to the autoresponder email to whoever submits the form?

    autoresponder attachment email autoresponder email sign up form
  • Profile Image

    Answered by yasinco on November 02, 2011 at 01:28 PM

    Hi there

    Yes, this is possible I will give instructions in 60 seconds.

    ~Yasin

  • Profile Image

    Answered by yasinco on November 02, 2011 at 01:29 PM

    Here:

    1. Click on "Setup and Embed" tab on the form builder toolbar                                       
    2. Click on "Email Alerts"
    3. Click on "Add New Email"
    4. Select "Autoresponder Email" and click "Next"
    5. Ensure that the field selected in the Recipient E-mail section of the envelope is the one in which users would enter their email address. Also, it's advisable to change the Sender E-mail from your email address to "noreply@jotform.com" as this helps to ensure that the auto-response is not identified by the recipient's email provider as spam. (See this screenshot) Click Next
    6. Many aspects of message on the Compose Email section of the wizard can be changed. For example, the subject can be personalized and the time at which the submission was made, included. Tags inserted by clicking elements in the floating "Form Fields" menu will be automatically replaced by the entries made by the user. For instance, the subject in this screenshot states "Nice to hear from you, {fullName3:first} :)" but the actual subject of the auto-response the user sees in his inbox will be "Nice to hear from you, John :)", assuming he entered "John Doe" as his name on the form. The tag for the "Full Name" field in this form is {fullName3} which will output the user's full name (John Doe) but appending ":first" to the tag's contents allows just the first name (John) to be output. The smiley face ":)" was just added for effect!
    7. When finished creating an autoresponder or editing an existing one, click "Finish" and save the form
    To get a feel for how our tags work, clone this form and submit it. Then compare how its "Compose Email" page differs from the auto-response in your inbox.
    I hope this helps
    ~Yasin
  • Profile Image
    JotForm Support

    Answered by Mike_T on November 02, 2011 at 05:21 PM

    Thank you for contacting us.

    Unfortunately, it is not possible to send autoresponders with the attachments. However, as explained Yasin, you can easily change the content of the autoresponder emails. The solutions is simple to upload somewhere the report, and then include a link to this report into your autoresponder, so your users will be able to download that report.

    Please feel free to contact us if you need any other assistance.

  • Profile Image

    Answered by adlinformerdistribution on March 28, 2016 at 10:39 PM

    Has this issue been rectified yet. It would be great to be able to attached the flie rather than a link to download it.

     

  • Profile Image
    JotForm Support

    Answered by Charlie on March 29, 2016 at 02:51 AM

    @adlinformerdistribution

    This thread is quite old and is dated back 2011. There are a lot of changes in the form builder so it would be best to open a new thread for your concern for us to better assist you. I went ahead and opened on for you. Please refer to this link instead: https://www.jotform.com/answers/804758. We will address it shortly. Thank you.

  • Profile Image
    JotForm Support

    Answered by KadeJM on June 29, 2016 at 10:21 AM

    I would like to update you and let you know that it is now possible to attach uploaded files to your email notifications which you might find useful even though this doesn't work on autoresponders as of right now but is something that we are considering.

    Please check it out here https://www.jotform.com/blog/223-New-Feature-Get-Uploaded-Files-as-Email-Attachments to learn more.

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on August 19, 2016 at 11:59 AM

    We’ve heard your requests! Our developers made possible to attach any specific file (not only uploaded files) you might want to send to your users!

    Please check for more information here:

    https://www.jotform.com/blog/237-New-Feature-Attach-Files-to-Autoresponder-Emails